While package loss is rare, we greatly encourage insuring your packages. Per our shipping policy, we are unable to refund or replace any lost or damaged packages that are not insured.

INTERNATIONAL CUSTOMERS: Please stay up to date with current legislation in your country! As of recently, some countries have imposed import tariffs on goods shipped from the US. This fee is usually charged by the shipping carrier while the package is in transit. This fee is not included in the cost of shipping. USPS typically charges a smaller brokerage fee than UPS (this is in addition to the import fee).